Customer Service

Email us.
Send your question to our Customer Service team by clicking one of the appropriate links below; we’ll find your answer and send it back to you. If you do send email, please be patient-we will respond within 24 to 48 business hours. Because of the hundreds of emails we receive daily, we cannot accept order cancellations or order changes by email. Customer Service: silkroadfresno@gmail.com
Call us.
If you'd rather talk on the phone, no problem. Just give us a call at (559) 2980388. Our lines are open from 11am to 8pm Monday thru Saturday Pacific Time and 11am to 6pm Pacific Time on Sunday.

Returns Policy

Foxblades offer exchanges or store credit only for merchandise that has manufacturing defects. In such case, we will cover the shipping costs.

Ship to:
SILKROAD GALLER INC.
1050 SHAW AVE #1111 CLOVIS CA 93612

Drop off the package at a UPS location, we recommend you insure the package and use a ship method that is trackable. We can only process items we receive. Save your receipt and tracking number until the credit is processed.

Shipping Policy

All packages are shipped via UPS or USPS and we also offer express delivery services at additional costs. Most orders will ship from our warehouse the same day or next business day. An additional $10.00 will be charged to all orders going to Alaska, Hawaii, Puerto Rico, US Territories and APO/FPO addresses.

All orders are shipped Monday – Friday, excluding federal holidays. Please, allow 24 hours processing time and 7-10 business days to receive your in-stock merchandise. If you notice that one of the items that you want to purchase is currently out of stock, please click “Notify Me”and we will email you when the item is back in stock. You may place the backordered item on your order along with the items we do have in stock. The items we do currently have in stock will ship immediately and we will ship your backordered item(s) as soon as we receive them. Monthly Subscription items are not eligible for free shipping (Knife of the Month, Sword of the Month, SHTF Survival)

Need your order fast? Try one of our express delivery services. All express orders placed before 1 pm Eastern Standard Time Monday- Friday are shipped same day. Please note that orders will not be shipped or delivered on non-business days. Express orders cannot be shipped to PO Boxes or APO/FPOs.
*We do not ship to international locations*